BlackWolf Limited Product Lifetime Warranty

All BlackWolf® products have been crafted with great attention to detail, using advanced technical innovations. We have great confidence in the ability of our products to perform satisfactorily to the reasonable demands placed on them. However, we are human and sometimes errors occur in the manufacturing process. We therefore stand behind a Limited Product-Lifetime Warranty on the workmanship and materials of the entire BlackWolf® range.

• Warranty is valid to the original purchaser only and does not cover second hand ownership or products used for commercial or hire purposes.
• Warranty issues can only be handled within the distribution zones of Australia and New Zealand.
• Absolutely no claim will be considered without proof of purchase.
Limited Warranty excludes damage as a result of:
• Failure to notify the retailer/BlackWolf within a short time of the damage occurring;
• Deliberately causing further damage to the product eg. cutting fabric with scissors or knife;
• Reasonable or excessive wear and tear;
• Damage as the result of mishandling by airlines or transit companies;
• Over-packing of a product;
• Heat, flame, or the natural elements;
• Accidental damage;
• Failure to adhere to care instructions;
• The use of chemical deodorisers or cleaners, other than pure soap flakes or wool wash;
• Failure to pitch a tent according to complete instructions;
• Pitching of tents on unstable ground.
If, for some reason, you are not completely satisfied or find fault with the workmanship or materials of your BlackWolf® product, simply return it, with your receipt, to the retail store where you bought it.
Approval is at the discretion of BlackWolf®. If approved the product will be repaired or replaced as appropriate. In the case of discontinued models, the faulty item will be replaced with the most similar model from the current range.
BlackWolf® reserves the right to determine the reasonable cost of repair.